contact presence icon not showing on New Outlook

Sabri Sirajuddin 20 Reputation points
2024-05-14T16:35:46.84+00:00

I'm using NEW Outlook (Version 1.2024.508.600 (Production). Client Version is 20240503010.48 .) app on win11(Version 23H2 OS Build 22631.3527) not showing contact status icon as below. Using NEW Teams (version 24091.214.2846.1452. The client version is 49/24033101817).

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Confirmed its working fine on Outlook (Microsoft 365 MSO (Version 2402 Build 16.0.17328.20282) 32-bit), also had MS Teams installed (Version 1.7.00.7956 (64-bit))

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Have been tried to google all sort of fix action and tried but no joy, please advise for remediate as this features important to use on NEW Outlook.

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
3,981 questions
Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,261 questions
Outlook
Outlook
A family of Microsoft email and calendar products.
3,129 questions
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Accepted answer
  1. SokiGuo-MSFT 24,126 Reputation points Microsoft Vendor
    2024-05-15T05:46:39.8966667+00:00

    Hi @Sabri Sirajuddin

    Welcome to our forum!

    For better research, please provide more details about this case:

    Don't all messages show the contact's Teams status?

    Are these contacts within your organization? As far as I know, Outlook is currently showing an unknown status for federated (external) Teams contacts.

    According to my tests, the status is not displayed directly on the mail page. Try clicking on this user to check if the status is visible.

    User's image

    If it's still not visible, for this problem, please try restarting your Outlook and Teams clients.

    Also check your registry, there are two entries under the IM provider to change the data from "Teams" to "MsTeams".

    HKEY_CURRENT_USER\Software\IM Providers

    • Name: DefaultIMApp
    • Type: REG_SZ
    • Data: Teams

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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